Privacy Policy

1. Introduction

Online Lotto Raffle ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

2. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide, including:

• Full name
• Email address
• Phone number
• Billing address
• Payment information (processed securely by third-party providers)
• Age verification data

Automatically Collected Information

When you access our Service, we may automatically collect:

• IP address and geolocation data
• Browser type and version
• Device information
• Pages visited and time spent
• Referring website

3. How We Use Your Information

We use the information we collect to:

• Process ticket purchases and verify eligibility
• Send ticket confirmations and draw notifications
• Contact winners and process prize payments
• Comply with regulatory requirements
• Prevent fraud and ensure platform security
• Improve our services and user experience
• Respond to customer support requests

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience. These include:

• Essential Cookies: Required for the Service to function properly
• Analytics Cookies: Help us understand how users interact with our site
• Preference Cookies: Remember your settings and preferences

You can control cookies through your browser settings. However, disabling cookies may affect the functionality of the Service.

5. Data Sharing and Disclosure

We may share your information with:

• Payment Processors: To complete transactions securely
• Regulatory Authorities: As required by law (e.g., AGCO)
• Service Providers: Who assist in operating our platform
• Legal Authorities: When required by law or to protect our rights

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

6. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal and regulatory requirements
• Resolve disputes and enforce agreements
• Maintain records as required by gaming regulations (typically 7 years)

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• SSL/TLS encryption for data in transit
• Encrypted storage for sensitive data
• Regular security assessments and audits
• Access controls and employee training

8. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your account (subject to legal requirements)
• Opt out of marketing communications
• Withdraw consent where processing is based on consent

To exercise these rights, please contact us through the Help Center.

9. Children's Privacy

Our Service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from minors. If we become aware that we have collected information from a minor, we will take steps to delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us through our Help Center or FAQ section.